Refund policy

Refund Policy

Last updated: [24/08/2026]

Our promise

If something isn't right with your order, we'll fix it. You have 30 days from delivery to request a return or refund.

Damaged, defective or wrong item

You do not need to return the item.

Email support@newlalo.com within 7 days of delivery with:

• Your order number
• Photographs of the item showing the issue
• A photograph of the packaging

We will send a replacement or issue a full refund — your choice — at no cost to you. No return shipping required.

Changed your mind

If the item is unused, unwashed, and in its original packaging, you may return it within 30 days of delivery.

How to start a return:

1. Email support@newlalo.com with your order number and the reason for return
2. We will reply within 24 business hours with a Return Authorization number and the return address
3. Ship the item back with the Return Authorization number visible on the package

Please note:

• Return shipping is paid by the customer
• Returns sent without a Return Authorization number cannot be processed
• We recommend using a tracked service — we cannot refund items lost in return transit

Once we receive and inspect your return, we will issue a refund to your original payment method within 5 business days.

Order cancellations

You may cancel your order for a full refund within 12 hours of placing it, provided it has not yet entered processing.

After 12 hours, orders are sent to our fulfilment partner and cannot be cancelled. You may still return the item once delivered, under the conditions above.

To cancel, email support@newlalo.com with your order number and the word CANCEL in the subject line.

Items we cannot accept

• Items returned more than 30 days after delivery
• Items that have been used, washed, or removed from their original packaging
• Items returned without a Return Authorization number
• Items marked Final Sale at the time of purchase

Refund timing

Once your refund is approved:

• We process it within 5 business days
• Your bank or card issuer may take an additional 5–10 business days to post it to your account

Refunds are always issued to the original payment method. We cannot refund to a different card or account.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@newlalo.com.

Late or missing deliveries

If your order has not arrived within the timeframe stated in our Shipping Policy, see that page for our lost package procedure. You are covered by a full refund or replacement.

Contact

Email: support@newlalo.com

Phone: +1 (218) 670-5607 

We respond to all return requests within 24 business hours.

Shipping policy

Shipping Policy

Last updated: [24/08/2026]

Free Standard Shipping

We offer free standard shipping on all orders to the United States and Canada. No minimum purchase required.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

You will receive a confirmation email with tracking information once your order ships.

During high-volume periods such as major holidays, processing may take an additional 1–2 business days.

Delivery Times

DestinationStandard Shipping (Free)Express ShippingUnited States[10–18] business days[5–8] business days — $[15.99]Canada[10–18] business days[5–8] business days — $[27]

Delivery times are estimates and begin after the processing period. Total time from order to delivery is processing time plus shipping time.

Delivery estimates are not guaranteed. Customs processing, weather, carrier delays, and peak seasons can extend these timeframes.

Order Tracking

Once your order ships, you will receive an email containing a tracking number and a link to follow your package.

Tracking information may take 3–5 business days to become active after you receive it. This is normal and does not mean your order has not shipped.

If your tracking has not updated after 7 business days, contact us at support@newlalo.com and we will investigate.