Shipping Policy

Last updated: [24/08/2026]

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Free Standard Shipping

We offer free standard shipping on all orders to the United States and Canada. No minimum purchase required.

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Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

You will receive a confirmation email with tracking information once your order ships.

During high-volume periods such as major holidays, processing may take an additional 1–2 business days.

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Delivery Times

Delivery times are estimates and begin after the processing period. Total time from order to delivery is processing time plus shipping time.

Delivery estimates are not guaranteed. Customs processing, weather, carrier delays, and peak seasons can extend these timeframes.

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Order Tracking

Once your order ships, you will receive an email containing a tracking number and a link to follow your package.

Tracking information may take 3–5 business days to become active after you receive it. This is normal and does not mean your order has not shipped.

If your tracking has not updated after 7 business days, contact us at support@newlalo.com and we will investigate.

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Where We Ship

We currently ship to the United States and Canada.

We do not ship to PO Boxes, APO/FPO addresses, or freight forwarding services at this time.

If your country is not listed at checkout, we are not yet able to deliver there.

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Split Shipments

If your order contains multiple items, they may arrive in separate packages on different dates. You will receive tracking information for each shipment.

This does not affect your order total and no additional shipping charges apply.

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Customs, Duties and Taxes

United States: No additional duties or taxes are due on delivery. All applicable charges are included in the price you pay at checkout.

Canada: Orders may be subject to import duties and taxes assessed by the Canada Border Services Agency. These charges are the responsibility of the recipient and are not included in your order total. We have no control over these charges and cannot predict their amount.

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Incorrect Addresses

Please verify your shipping address carefully before completing your order. We are not responsible for packages delivered to an address entered incorrectly at checkout.

If you notice an error, contact us at support@newlalo.com within 12 hours of placing your order. Once an order has entered processing, the address cannot be changed.

Packages returned to us due to an incorrect or incomplete address can be reshipped at the customer's expense, or refunded less shipping costs.

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Lost or Delayed Packages

If your package is confirmed lost in transit by the carrier, we will send a replacement at no cost or issue a full refund — your choice.

Before a package can be declared lost, the following waiting periods apply from the ship date:

• United States: 30 calendar days
• Canada: 40 calendar days

To report a lost package, email support@newlalo.com with your order number.

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Damaged Items

If your order arrives damaged, contact us at support@newlalo.com within 7 days of delivery with your order number and photographs of the damage and the packaging.

We will arrange a replacement or a full refund at no cost to you.

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Contact

Email: support@newlalo.com

Phone: +1 (218) 670-5607 

We respond to all enquiries within 24 business hours.

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Notes for the store owner — delete this section before publishing

Fields you must fill with real data from TeemDrop before publishing:

1. Delivery times. Ask your supplier for actual average delivery windows to the US and Canada, per shipping method. Do not guess. The brackets above are typical dropshipping ranges, not your ranges.
2. Express shipping prices. If you don't offer express, delete that column entirely.
3. Business address. Google Merchant Center requires a verifiable physical address. This is currently missing from your site and is one of the reasons your account was suspended.
4. Date. Add the real date at the top. An undated policy looks abandoned.

Two things to check in Shopify:

• Your shipping zones must match this policy exactly. If Shopify still offers checkout to 27 countries while this policy says US and Canada only, Google will flag the contradiction.
• Your product pages must not promise faster delivery than this page states.

A word on honesty here. Understating delivery speed costs you a few conversions. Overstating it costs you chargebacks, negative reviews, and a permanently suspended Merchant Center account. If your true delivery window is 15–25 days, write 15–25 days. Customers who know what to expect rarely complain; customers who expected 5 days and waited 20 always do.